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Effective Talent Management



As leaders in facilities management, developing an effective workforce is critical to the success of our organizations. This chapter is written from a top-level leadership perspective but can be scaled to any size work group in facilities management. What it takes to attract, retain, motivate, and direct people is critical to developing your workforce and can be done at any level. Whether you are the new plumbing shop supervisor or the new or seasoned vice president/chancellor of facilities management, there are several key human resource factors that you have to get right in order to build an effective workforce. 

The scope of facilities management responsibilities is vast. From operational services to planning, design and construction, we have to be sure that our workforce knows what to do, how to do it, and how to execute for desired results. To ensure their employees are operating at full efficiency and are following the directions they need to be successful, leaders must put a lot of thought into how they harness the power of people to be effective.

Successfully executing the concepts in this chapter will create a high-performance work team made up of the right people—people who are plugged in and not on “autopilot.” Effective talent management creates employees who are energized and believe in their organization’s mission and vision, uphold its values, and work to successfully fulfill their roles. Employee engagement produces tangible returns on investment in organizations. “Employees who are engaged in their work and committed to their organizations give companies crucial competitive advantages—including higher productivity and lower employee turnover” (Vance, 2006).

This chapter focuses on the basic concepts of effective talent management. The components of an effective workforce are intertwined, from creating the environment for success (your organizational culture), to getting the right people in the right place, to ensuring that employees are fully engaged in their work. An effective talent management system will align employees in a solid organization that can do the work that needs to be done today, while creating systems that allow the organization to change, adapt, and adjust for the future.

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